Users’ Perception about Library Service Quality at Texila American University, Guyana, South America: A LibQUAL+TM Study
نویسندگان
چکیده
منابع مشابه
Users' Perceptions of Library Service Quality: A LibQUAL+ Qualitative Study
SERVICEMARKETING HAS IDENTIFIED THE CUSTOMER or user as the most critical voice in assessing service quality. Before assessments can be made of service quality in ARL libraries, it is essential to investigate what connotes service quality in the minds of library users. Today the dimensions of library service quality among the ARL cohort are not fully understood from the user perspective. The Li...
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Sir The Defence Medical Library Service (DMLS) mission statement is ‘to provide a high quality and cost-effective library and information service to meet the worldwide requirements of Defence Medical Services in the areas of clinical education and training in primary and secondary care.’ I have access to three Athens literature accounts through my current workplace, Royal College membership and...
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There are at least eleven ways to listen the customers: transactional surveys, mystery shopping, new declining and lost customer surveys, focus group interviews, customer advisory panels, service reviews, customer complaint, comment, inquiry capture, total market surveys, employee field reporting, employee surveys and service operating data capture (Parasuraman as cited in Cook, Heath, Thompson...
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ژورنال
عنوان ژورنال: TEXILA INTERNATIONAL JOURNAL OF BASIC MEDICAL SCIENCES
سال: 2018
ISSN: 2519-500X
DOI: 10.21522/tijbms.2016.03.02.art002